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One inbox for your domain — and for your whole team.
Personal mailboxes, shared customer queues, SLA countdowns, and collision-free triage. Priced per domain with your team included, hosted in the EU, and zero AI reading your communications.
Richiesta 40 panettoni artigianali con personalizzazione packaging
Buongiorno Elena, vorremmo confermare l'ordine per il nostro evento corporate...
Fattura n. 402/2025 non pervenuta
Gentile reparto contabilità, potete rinviare l'XML con relativo SDI?
Degustazione pandori per menu di Natale
Ciao Elena, passiamo venerdì mattina per ritirare i campioni di prova...
Richiesta 40 panettoni artigianali
UrgentBuongiorno Elena, vorremmo confermare l'ordine per 40 panettoni tradizionali da 1kg per il nostro evento natalizio in studio. È possibile avere il nastro serigrafato con il logo Studio Arch entro giovedì prossimo? Grazie mille!
Stock verified in warehouse: 45 units available. We can guarantee delivery by Thursday. Custom ribbons take 24h from printer. Proceed!
Gentile Silvia, confermo con piacere la disponibilità dei 40 panettoni tradizionali per il vostro evento...
From inbox chaos to clear queues in 60 seconds — watch triage, SLA pauses, and zero-collision round robin.
Your address, your domain.
Stop forcing your studio into generic webmail or awkward group redirects. Run personal addresses alongside custom aliases with bespoke signatures and smart draft retention.
- Personal & shared aliases: create hello@, orders@, press@, or invoices@ in one click.
- Signatures per identity: bind authentic, formatted legal and brand footers per sending address.
- Scheduled send & drafts: queue responses for business hours and retain auto-saved drafts forever.
- Reusable snippet bank: insert company policies, IBAN details, or specs via keyboard shortcuts.
DNS in five minutes. Domain stays with your registrar.
Zero vendor lock-in. You never surrender nameserver control or transfer domains away from Cloudflare, Gandi, Namecheap, or Register.it.
Copy 4 guided records into your existing DNS console. Nilomail probes verification every 30 seconds and illuminates green instantly upon propagation. MX delivers incoming flow, SPF & 2048-bit DKIM guarantee 99.8% inbox placement, and strict DMARC repels spoofing.
Queues, not CC chains. Transparent ownership.
End internal reply-all storms and accidental double-replies forever. Every incoming email enters an organized team queue where exactly one teammate owns resolution.
- Collision prevention: see real-time indicators when a colleague is actively reading or typing a response.
- Balanced round robin: rotate inquiries automatically among active staff based on live availability.
- Handoff notes: reassign conversations with an internal context note so customers never repeat themselves.
SLA Target Matrix
Configured for Milan Business Schedule
Sant'Ambrogio (7 Dec), Natale (25 Dec), Santo Stefano (26 Dec). Timers freeze automatically.
Clock halts immediately when a question is pending customer reply.
Response times you can promise. Predictable SLAs.
Stop losing client goodwill in bottomless inboxes. Define clear response commitments tied strictly to when your doors are actually open.
Timers respect custom operating hours (e.g. Mon–Sat 07:30 to 19:30) and freeze automatically over civic and local holidays like Sant'Ambrogio. When you write back asking for clarification, the SLA countdown pauses until the customer replies.
Collaborate without forwarding. Zero external noise.
Keep messy internal alignment conversations exactly where they belong: inside the ticket, completely invisible to the client.
- Internal notes & @mentions: leave amber callout notes visible only to teammates. No email transport risk.
- Variable saved replies: answer common inquiries with tailored templates using {customer.name} and {order.number}.
- Customer permanent card: maintain lasting delivery quirks, tax codes, and preferences side-by-side.
"Buongiorno Elena, vorremmo confermare l'ordine per il nostro evento corporate..."
@marco Can you double check the gluten-free batch availability for their secondary request?
Team capacity & real-time load distribution
Monitor active ticket volume per teammate, rebalance workloads before bottlenecks cause breaches, and review live queue status at a glance.
Mailbox + helpdesk unified into one serene surface
Why stitch together a generic email suite with a costly external ticketing desk when one custom domain engine handles both?
| Capability | Nilomail Mailbox | Google Workspace + Zendesk / Front |
|---|---|---|
| Pricing model | Flat per domain (team included: 1, 5 or 15 users by plan) | Per-user pricing, plus a per-agent seat on helpdesk tools |
| Shared queues & SLA timers | Included natively in one unified stream | Requires disconnected 3rd party sync tool |
| AI inspection on message data | Zero — No AI models trained on your inbox | Varies; often enabled for LLM scraping & telemetry |
| Data location | Stored in the European Union | Varies by vendor and plan |
| Native custom domain aliases | Custom aliases and personal mailboxes included | Complex Google Group routing or auxiliary licensing |
*Comparison based on typical small business and agency setups; verify respective providers’ current published terms.
When Nilomail is not the right fit for your team
We believe in calm software with deliberate boundaries. If your operational reality requires either of the following, we encourage you to choose an alternative:
If your workflow strictly requires traditional desktop clients like Microsoft Outlook or Apple Mail via local IMAP/POP protocols. Nilomail is engineered exclusively as an ultra-fast web application with forthcoming dedicated mobile apps.
If your business demands synchronous website live chat widgets embedded on e-commerce storefronts. Nilomail is crafted purely for calm, asynchronous domain email and structured team ticketing.
Frequently asked questions
Do I need to transfer my domain to Nilomail?
No. Your domain stays with your existing registrar (Cloudflare, Gandi, Namecheap, Register.it, etc.). You simply add 4 standard DNS records (MX, SPF, DKIM, and DMARC). You retain full sovereignty over your domain name at all times.
Do I pay extra when adding new teammates or interns?
Each plan includes a number of users: 1 on Solo, up to 5 on Team and up to 15 on Business. Within your plan, inviting a teammate or an intern costs nothing extra, and everyone gets their own login, availability settings and notifications. The shared inbox is available from the Team plan.
Can customers ever see our internal notes or @mentions?
Never. Internal notes are physically isolated from email transport protocols (SMTP) and stored in workspace-restricted database segments encrypted at rest. They cannot be accidentally forwarded, included in email headers, or exposed to recipients.
What happens to my historical email archive?
Your previous mailbox remains fully intact at your old host. Nilomail starts completely clean from the exact moment your new DNS records point to our infrastructure, ensuring a clutter-free, tranquil inbox from day one.
Explore accompanying tools & guides
Campaigns workspace
GDPR-compliant newsletters, subscriber segments, and deliverability reports crafted without tracking pixels.
Developer workspace
Transactional API & SMTP relay engineered for web applications requiring instantaneous deliverability.
Migration Guide · 2027
Gmail ends "Send as" for custom domains in Jan 2027: What small business owners need to do right now.
Bring calm to your team’s customer conversations.
Team included in your plan, no disconnected tools, and no AI training on your private messages.